Shipping policy

Delivery and returns

We offer the following delivery options:

• Delivery within Sweden:
  Price: SEK 49 for deliveries within Sweden.
• Free shipping on orders over SEK 1,000.
  Delivered by PostNord Varubrev within 1–3 working days. Your parcel is delivered to your letterbox. If it doesn't fit, it is left outside your door or hung on your letterbox in a weatherproof e-commerce bag. If that isn't possible, it is left at your nearest service point.
  
  Bulky parcels and larger items, such as strollers, are delivered to your home by DHL. 

• Delivery to Finland, Norway, Denmark, Estonia, Latvia and Lithuania:
  Price: SEK 149, delivered within 1–3 working days to your nearest pick-up point.

• Delivery to the rest of Europe and the USA.
  Price: SEK 169, delivered within 3–7 working days to your nearest pick-up point

Delivery terms are also shown at checkout for each delivery option. Unless otherwise stated, delivery takes 1–3 days. If an item has a different delivery time, this is stated on the item. Should a delay occur on our side, we will let you know by email. As a customer, you always have the right to cancel your purchase in the event of a delivery delay. We will do everything we can to fulfil your order. There may be occasions when this isn't possible, for example if our supplier or carrier cannot meet their commitments to us. We reserve the right to disclaim any liability for compensation to customers for delivery delays.

Returns

We offer a 14-day right of return from the day your order was received. This does not apply to items that have been used, items with a broken seal or items missing their price tag or brand label. For health and hygiene reasons, pacifiers, baby bottles and hair accessories cannot be returned. For safety reasons, the right of withdrawal does not apply to strollers or car seats that have been assembled.

So that your return can be handled correctly and approved, please contact us by email or through the contact form on our website and let us know what you would like to return. If there is no return shipping label in your parcel, we will email one to you. Fill in the return form included in your parcel and use the return shipping label. Returns weighing less than 2 kg are charged SEK 49; returns over 2 kg are charged SEK 99. Please note: parcels over 90 cm in length + width + height are charged SEK 99 regardless of weight. The cost of returning strollers and furniture depends on size – please contact us for an exact price. The amount is settled using the same payment method you used for your purchase. Items bought online can also be returned or exchanged in our shop at Odengatan 94, Stockholm.

Please note: orders placed outside Sweden do not include a return label; customers arrange the return shipment themselves.
Address: Petit Stockholm, Odengatan 94, 113 22 Stockholm

If you receive a faulty item, please contact us by email as soon as possible, and no later than within 30 days. Email your order number to hello@petitstockholm.se together with a description of the fault and how it occurred. Please attach a couple of photos showing the whole product as well as the fault in detail. Once we have received your email, we will assess whether the item is faulty and get back to you as soon as possible to let you know whether your claim has been approved. All claims must be approved by Petit Stockholm before items are sent back.

Refunds are made once the item has been reported as faulty, and has been received and approved as a claim by Petit Stockholm.

Returns and any claims should be sent as a letter or parcel, not cash on delivery.

Exchanges

Size exchanges of the same item are free of charge.
If you would like to exchange for another size, email us at hello@petitstockholm.se so we can make sure the size is in stock.

14-day right of withdrawal

We follow the Swedish Distance Contracts Act, which means you have the right to return ordered items without giving a reason. You can cancel your purchase within 14 days of receiving your order. The item should be returned well packed, in good condition and in its original box.

Please note that the right of withdrawal does not apply to items that have been used, items with a broken seal or items missing their price tag or brand label. For health and hygiene reasons, pacifiers, baby bottles and hair accessories cannot be returned. For safety reasons, the right of withdrawal does not apply to strollers or car seats that have been assembled.

If you have handled the item more than is necessary to establish its nature, characteristics or function, and this has reduced the value of the returned item, we are entitled to deduct an amount corresponding to that loss in value from the refund. The reduction in value is assessed case by case.

Please note: the right of return/exchange does not apply to sale items after 14 days